Privacy Policy

This privacy policy provides information on how your personal information (including health information) is collected and used within our practice, and when we may share it with third parties.

When you register as a patient, you provide consent for our staff to access and use your information to provide the best possible healthcare. Only necessary staff have access to your details to ensure the highest standard of clinical care and administrative efficiency.

We collect information primarily to manage your health. This includes medical history, medications, and risk factors that are essential for safe and effective treatment pathways.

We also use it for related business activities like financial claims, payments, practice audits, and staff training to maintain our quality of service.

Information is collected via registration forms, during consultations, or when you communicate with us via email, SMS, or social media platforms.

We may also receive information from other healthcare providers (doctors, specialists) or your health insurance fund when it is necessary for your ongoing care and treatment coordination.

We only share information with third parties for essential business purposes (accreditation, IT support), other healthcare providers involved in your care, or when required by law.

We do not share information outside Australia without your express consent, nor do we use your personal data for marketing purposes without your permission.

Your data is stored securely in both paper (secure cabinets) and electronic forms (password-protected clinical systems). We employ industry-standard encryption and security protocols to prevent unauthorized access.

You have the right to access and correct your information at any time. Requests for access should be made in writing to our practice manager.

We take privacy concerns seriously. If you have a complaint or question regarding your data, please contact us at info@centre4health.com.au.

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au for further information.